IT Support & Operations

 

PSI operates a global service desk with Tier I, II, III personnel supporting on premise and cloud infrastructure, applications, and mobile devices. We manage IT operations using network monitoring, lifecycle management, change and release management to ensure networks, systems, and applications are highly available, fault-tolerant, scalable, and secure. We manage day-to-day operations with a 24/7 service desk with escalation procedures to ensure problems are resolved efficiently to minimize impacts to productivity.

 

Our personnel are highly skilled and trained in various competencies such as cloud computing, security, networking, virtualization, storage area networks (SAN) and network-attached storage (NAS), databases, and mobile devices, ensuring experts are always available to resolve issues in any aspect of IT.